Legal
Data Retention Policy
Last updated: April 2026
1. Overview
This Data Retention Policy describes how long LM Academy retains your personal data and the criteria used to determine retention periods. We retain data only as long as necessary to fulfil the purposes for which it was collected.
2. Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Service delivery and legal compliance |
| Course Progress | Duration of enrolment + 1 year | Certificate verification |
| Payment Records | 7 years | Financial regulations and tax compliance |
| Fee Receipts | 7 years | Audit and tax compliance |
| Attendance Records | Duration of batch + 1 year | Academic records |
| Assignment Submissions | Duration of course + 6 months | Grading disputes |
| Enquiry Form Data | 1 year | Follow-up and analytics |
| Session Logs | 90 days | Security and debugging |
| Analytics Data | 26 months | Service improvement |
| Audit Logs | 3 years | Compliance and security |
3. Account Deletion
When you request account deletion:
- Your profile and personal details are deleted within 30 days
- Course progress and submissions are anonymised
- Payment records are retained for the legally required period (7 years)
- Anonymised analytics data may be retained for research
- Backup copies are purged within 90 days
4. Inactive Accounts
Accounts with no login activity for 24 months may be flagged as inactive. We will send a notification email before any action is taken. If no response is received within 30 days, the account may be deactivated (not deleted). You can reactivate by contacting support.
5. Data Disposal
When data reaches the end of its retention period, it is securely disposed of through:
- Permanent deletion from databases and file storage
- Cryptographic erasure for encrypted data
- Secure overwriting for backup media
6. Your Rights
You have the right to request information about what data we hold about you and to request its deletion (subject to legal retention requirements). Contact privacy@lmacademy.com to make a request.
7. Changes
We may update this policy periodically. Changes will be reflected on this page with an updated date.